FAQ
Are refunds offered if I need to reschedule, cancel or no sh0w?
All sales are final, as outlined in our Terms of Service. Refunds will not be provided for cancellations, missed sessions, scheduling conflicts, or any other inability to attend a booked session.
Sessions cannot be rescheduled. Please confirm your availability before booking and only reserve a session you are able to attend.
Clients who arrive more than 10 minutes late without prior notice will be considered a no-show. The session may be cancelled and will not be eligible for a refund or rescheduling.
By booking a session, clients acknowledge and agree to these policies and our Terms of Service.
What happens if material isn't sent before the session?
All session materials must be submitted at least 24 hours before your scheduled session.
Our tutors work with multiple clients each week, and receiving materials in advance allows them adequate time to review your work, prepare for the session, and provide you with the highest-quality instruction possible.
If materials are not received within the 24-hour timeframe, we reserve the right to cancel the session without a refund, as outlined in our Terms of Service.
We understand that an occasional delay may happen. However, this policy will be enforced when late submissions become a recurring pattern, particularly when materials are submitted late without prior communication with the tutor.
Please plan accordingly and submit all necessary materials on time so your tutor has sufficient time to prepare for your session.
Who can I contact with more questions?
Cell: 239-257-8773
Email: tylerreichenbacher@gmail.com
This will get you directly in touch with the owner! Thank you!